Shere Surgery and Dispensary

Shere Surgery and Dispensary 2022-01-23 Person 1 5 0

Reception staff need more training. They lack knowledge on basic appointment requirements. A simple file next to the computer with appointment type and any special requirements would be sufficient as I wouldn't expect them to remember so much information. This would avoid wasting doctors, patients and nurses time for appointments that do not fall under practice or NHS guidelines, particularly surrounding vaccination. Nursing, reception and dispensery staff frequently heard talking in an unprofessional manner about patients. .ore trai in requires.

Ensure reception staff are clear about how to book appointments, particularly more complex. Ensure nursing team look at schedule ahead of consultation to rectify and appointments booked unnecessarily and avoid wasting patients and staff time. Provide training g to whole team.on professionalism, and practice policy not to discuss patients in the waiting, reception or dispensary.

Shere Surgery and Dispensary 2021-11-20 Person 5 5 0

I have been in contact with the surgery a few times on behalf of my mother who moved to a care home and registered with this practice almost a year ago. I must say how impressed I am with the friendly and helpful responses I have had each time from all the staff I have spoken with - receptionists and GP’s, and am so grateful and appreciative for the time given and understanding shown in dealing with the issues I have raised. It is lovely to know there are such people that through these extremely difficult and pressured times, can still treat patients and their relatives with utmost courtesy and respect. I wish to convey my thanks especially when there is so much negativity being expressed about GP services! You should be very proud of your practice. Thank you .

Nothing

Shere Surgery and Dispensary 2021-11-04 Person 4 5 0

Visited for blood tests very efficiently done by the lovely Sarah

I would like to know how use the nhs app to view my results. I have the app but could get my results as it said I do not currently have access to my medical records.

Shere Surgery and Dispensary 2021-10-01 Person 5 5 0

I like the ability to engage by phone, video or in person. The response is always prompt. When I came in a few days ago service was quick efficient and effective. Keep up the good work.

Nothing, its all good.

Shere Surgery and Dispensary 2021-09-15 Person 5 5 0

always excellent service

nothing